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Terms and Conditions
Man with Van Colliers Wood Service Terms and Conditions
These Terms and Conditions govern the provision of man and van and related removal services by Man with Van Colliers Wood. By making a booking, paying a deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Service means any man and van, removal, collection, delivery, packing, loading, unloading, or related service provided by us.
1.2 Customer, you or your means the person, firm, or organisation making the booking or on whose behalf the booking is made.
1.3 We, us or our means the provider trading as Man with Van Colliers Wood.
1.4 Goods means any items, furniture, personal effects, boxes, equipment, or materials moved, transported, or handled by us in the course of providing the Service.
1.5 Contract means the agreement between you and us for the provision of the Service, comprising these Terms and Conditions and any written confirmation we issue.
2. Scope of Services
2.1 We provide man and van and associated removal services, including local and regional moves, small to medium property removals, furniture transport, and collection and delivery services.
2.2 The exact scope of the Service will be agreed at the time of booking, based on the information you provide regarding the size of the move, access conditions, addresses, dates, and any special requirements.
2.3 We reserve the right to decline any booking that we reasonably consider unsafe, unlawful, impracticable, or beyond our operational capacity.
3. Booking Process
3.1 Bookings may be made by contacting us and providing full details of your requirements. You must provide accurate information about:
a. The collection and delivery addresses.
b. The nature and approximate quantity of Goods.
c. Access conditions at all addresses, including stairs, lifts, parking restrictions, and distance from vehicle to property.
d. Required dates and times.
e. Any items requiring special handling, dismantling, or reassembly.
3.2 We will provide a quote based on the information you supply. Quotes may be on an hourly rate or a fixed price basis. Our quote is an invitation to treat and does not constitute a binding Contract until accepted by you and confirmed by us.
3.3 A booking is only confirmed when we issue a written or electronic confirmation specifying the date, time window, charges, and key terms of the Service.
3.4 If the information you have provided is incomplete or inaccurate, we reserve the right to adjust the price, change the service provision, or, in serious cases, terminate the Service on the day with reasonable charges payable by you for time and costs incurred.
4. Customer Obligations
4.1 You are responsible for ensuring that:
a. All necessary permissions and access rights are obtained at collection and delivery addresses, including any parking arrangements.
b. Goods are properly packed and secured in suitable containers, unless we have agreed to provide packing services.
c. All boxes are clearly labelled and any fragile, high value, or delicate items are brought to our attention before loading.
d. Goods are ready to be moved at the agreed time, with any necessary dismantling completed unless we have agreed otherwise.
4.2 You must be present, or represented by an authorised adult, at all times during loading and unloading to direct placement of Goods, confirm inventories where applicable, and sign any necessary documents.
4.3 You are responsible for protecting floors, carpets, and surfaces at your property where reasonably necessary. We will take reasonable care but cannot guarantee that no marks or minor scuffs will occur during normal moving activities.
5. Payments and Charges
5.1 Our charges are based on the agreed rate and structure at the time of booking. This may include hourly charges, set prices, or a combination of both, as well as any additional fees for congestion charges, tolls, parking, or extra labour.
5.2 We may require a deposit to secure your booking. The amount and due date of the deposit will be communicated when you make your booking.
5.3 Unless otherwise agreed in writing, payment of any balance is due on completion of the Service on the day of the move. We may refuse to unload or release Goods until full payment has been received.
5.4 Additional charges may apply where:
a. The move exceeds the estimated time due to circumstances beyond our control or due to inaccuracies in the information provided by you.
b. There are unforeseen access issues such as long carry distances, additional flights of stairs, or lack of reserved parking.
5.5 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and may retain Goods until full payment, including interest and reasonable storage or redelivery costs, has been received.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by providing notice to us.
6.2 If you cancel more than 7 days before the scheduled Service date, any deposit paid may be refunded or applied to a future booking at our discretion.
6.3 If you cancel within 7 days but more than 48 hours before the scheduled Service date, we may retain part or all of the deposit to cover administrative and scheduling costs.
6.4 If you cancel within 48 hours of the scheduled Service time, fail to be present, or fail to provide access, we reserve the right to charge up to 100 per cent of the estimated Service cost to cover lost time and operational expenses.
6.5 If you need to change the date, time, or scope of the Service, we will make reasonable efforts to accommodate your request, but this cannot be guaranteed and may result in revised charges.
6.6 We may cancel or postpone the Service in the event of circumstances beyond our reasonable control, including severe weather, vehicle breakdown, accidents, illness, or legal restrictions. In such cases we will seek to rebook the Service at a mutually convenient time. Our liability for such cancellation is limited to any amounts you have paid for the affected booking.
7. Excluded and Restricted Items
7.1 Unless expressly agreed in writing, we do not move:
a. Hazardous, flammable, explosive, corrosive, or toxic materials.
b. Illegal or stolen goods.
c. Perishable or temperature-sensitive items.
d. Live animals or plants.
e. Cash, jewellery, watches, precious metals, or other high-value items.
f. Important documents such as passports, securities, deeds, or financial records.
7.2 If you include any such items without our knowledge, you do so at your own risk and we accept no liability for loss, damage, or legal consequences arising from their transport.
8. Liability and Insurance
8.1 We will take reasonable care in handling, loading, transporting, and unloading your Goods. Our liability for loss of or damage to Goods is, however, limited as set out in this clause.
8.2 Our liability for loss or damage to Goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable market value of the item or a fair proportion thereof, and in any event to an overall cap per job as notified to you in advance or, where no specific cap is stated, to a reasonable sum having regard to the nature of the Service charge.
8.3 We are not liable for:
a. Pre-existing damage, wear and tear, or inherent defects in Goods.
b. Damage to items that were not adequately packed by you where we did not provide packing services.
c. Damage to self-assembly or flat-pack furniture that is not designed to be moved once assembled or which fails during dismantling or reassembly.
d. Minor cosmetic damage, such as small scuffs or marks, that may occur despite reasonable care being taken.
e. Any loss or damage arising from your failure to disclose relevant information regarding access, special handling requirements, or item fragility.
8.4 Any claim for loss or damage must be reported to us in writing as soon as reasonably possible and in any event within 7 days of completion of the Service. You must provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the item.
8.5 We do not accept liability for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity arising from or in connection with the Service.
8.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot legally be limited or excluded under UK law.
9. Damage to Property and Access
9.1 You must inform us of any known structural or access issues at the premises, including narrow staircases, weak floors, low ceilings, or restricted entrances.
9.2 While we will take reasonable care when moving Goods through your property, we are not liable for unavoidable damage arising from moving large or heavy items through confined spaces where you have asked us to proceed and where no reasonable alternative route is available.
9.3 If we reasonably consider that moving a particular item may cause significant damage to the property or risk injury to persons, we may refuse to move that item unless you sign a waiver acknowledging the risk and accepting responsibility.
10. Waste and Environmental Regulations
10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal contractor and cannot remove household rubbish or prohibited materials unless this has been expressly agreed in advance and is in compliance with relevant regulations.
10.2 Where we agree to remove unwanted items, it is your responsibility to confirm that such items may be lawfully disposed of and do not contain hazardous materials. We reserve the right to decline removal of any items we reasonably believe to be unsuitable, unsafe, or unlawful to carry or dispose of.
10.3 Fly-tipping or unlawful disposal of waste is strictly prohibited. We will only dispose of items through lawful channels such as licensed waste facilities or appropriate recycling centres.
10.4 Under no circumstances will we carry or dispose of controlled waste, hazardous substances, clinical waste, or materials requiring specialist handling without prior written agreement and evidence of lawful arrangements.
11. Delays and Events Beyond Our Control
11.1 We will use reasonable efforts to adhere to agreed arrival and completion times, but these times are estimates only and are not guaranteed.
11.2 We are not liable for delays caused by events beyond our reasonable control, including traffic congestion, road closures, accidents, breakdowns, severe weather conditions, strikes, or acts of authorities.
11.3 If a delay occurs, we will keep you informed where reasonably practicable and will seek to complete the Service as soon as reasonably possible. Additional time required due to such delays may be chargeable where the delay affects the overall duration of the Service.
12. Complaints
12.1 If you are dissatisfied with any aspect of the Service, you should raise the issue with our team on the day where possible so that we have an opportunity to address it immediately.
12.2 If the issue cannot be resolved on the day, you should submit a written complaint providing full details of your concerns, together with any supporting evidence.
12.3 We will investigate your complaint and aim to respond within a reasonable period. Where appropriate, we may offer a remedy such as a partial refund or a repeat service, but any remedy will be at our discretion and subject to the limitations of liability in these Terms and Conditions.
13. Data Protection
13.1 We will collect and process personal data such as your name, address, and contact details only to the extent necessary to manage your booking, provide the Service, and comply with our legal obligations.
13.2 We will take reasonable steps to keep your personal data secure and will not sell your details to third parties. We may share your information with our staff, contractors, insurers, or professional advisers where reasonably necessary for the purposes of providing the Service or handling claims.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
15.3 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
By confirming a booking with Man with Van Colliers Wood, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
