Privacy Policy

Man with Van Colliers Wood Privacy Policy

This Privacy Policy explains how Man with Van Colliers Wood collects, uses, stores, and protects personal data relating to customers and prospective customers within the Colliers Wood area. It also describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all Man with Van Colliers Wood customers and service users within our operating area.

Who We Are

Man with Van Colliers Wood is a local transport and removal service provider. For the purposes of data protection law, we act as the data controller in relation to the personal data that we collect and process about our customers and prospective customers.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, book a service, or interact with us in any other way:

Identification and contact details, such as your name, address, service address, and general location details within the Colliers Wood area. Booking and service information, such as the date and time of your booking, pick up and drop off locations, details about the items to be transported, and any special instructions you provide. Communication records, such as enquiries, messages, and correspondence you send to us, and our responses. Payment and transaction data, such as records of services purchased, payment status, and method of payment. We do not store full card details, but our payment processors may process such details securely on our behalf. Technical and usage information, such as basic information about how you contact us online, for example your approximate location and device type if this is provided by your browser or device, and any non-identifying information automatically collected when you visit our online pages.

We only collect personal data that is relevant and necessary for us to provide our services and to manage our relationship with you.

How We Collect Your Data

We may collect your personal data in the following ways:

Directly from you when you contact us by phone, online form, or in person to request information, a quotation, or a booking. Through follow up communications, such as emails or messages relating to your booking, changes to your booking, or feedback after a service. From third parties where lawful and appropriate, such as payment service providers that confirm your payment status, or where another person books a service on your behalf and provides your details as a contact person or recipient.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: We process your data when it is necessary to enter into or perform a contract with you, for example to provide a quotation, confirm a booking, carry out your removal or transport service, and manage payment and billing. Legal obligation: We may process your data where necessary to comply with legal obligations, such as keeping certain financial or tax records. Legitimate interests: We may process your data when it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing our business operations, responding to enquiries, improving our services, preventing fraud, and ensuring the security of our systems. Consent: In limited cases, we may rely on your consent, for example if you agree to receive certain types of optional marketing communications. Where consent is the basis, you can withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide our services, including processing quotation requests, confirming and managing bookings, and carrying out removal and transport services. To communicate with you, including responding to your questions, sending service confirmations, updates, and reminders, and requesting feedback after a job is completed. To manage payments and invoicing, including processing payments through our chosen payment providers and keeping records of transactions. To maintain and improve our services, including analysing how our services are used, identifying areas for improvement, and training staff. To handle complaints, disputes, or claims, including liaising with you and any relevant third parties. To comply with legal and regulatory requirements and to cooperate with law enforcement or regulatory authorities where required.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this policy, including:

Service providers that act as data processors on our behalf, such as payment processing providers, booking or scheduling software providers, and providers of secure data storage or communication tools. Professional advisers, such as accountants or legal advisers, where necessary for legitimate business reasons and compliance. Law enforcement, regulatory, or government authorities, where we are legally required to do so or where disclosure is necessary to protect our rights or the rights of others.

Whenever we use data processors, we require them to process your personal data only in accordance with our instructions, to keep it secure, and to comply with relevant data protection laws.

International Transfers

Some of our service providers may process personal data in countries outside the United Kingdom. Where this occurs, we take steps to ensure that appropriate safeguards are in place so that your personal data is afforded an equivalent level of protection, for example through the use of approved standard contractual clauses or other legally recognised transfer mechanisms.

Data Retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.

In general, we keep customer and booking records for a period that allows us to handle repeat bookings, manage our relationship with you, and respond to any queries or disputes relating to past services. Financial and transaction records may be kept for longer periods where required by tax or accounting laws. When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer be linked to an identifiable person.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage of records, and limiting access to personal data to those who have a business need to know. While we strive to protect your information, no system can be completely secure, and we cannot guarantee absolute security of your data.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions, but generally include:

Right of access: You can request a copy of the personal data we hold about you and information about how we process it. Right to rectification: You can request correction of any inaccurate or incomplete personal data that we hold about you. Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no lawful basis to continue processing it. Right to restriction: You can request that we restrict our processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection. Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing activities. Right to data portability: In certain circumstances, you may request that we provide your personal data in a structured, commonly used, and machine readable format or transfer it to another controller.

If you wish to exercise any of these rights, you can contact us using the contact details you normally use for Man with Van Colliers Wood. We may need to verify your identity before responding to your request.

Customers in the Colliers Wood Area

This Privacy Policy applies to all Man with Van Colliers Wood customers, prospective customers, and service users within the Colliers Wood area and any nearby locations that we serve. By booking a service or contacting us in relation to our man and van services in this area, your personal data will be processed in accordance with this policy.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any changes will take effect once the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact Man with Van Colliers Wood using your usual contact channels.